Effective date: April 15, 2026
At Pultron Composites Ltd (“we”, “us”, “our”), we are committed to handling personal information in an open and responsible way.
This Privacy Policy explains how we collect, hold, use and disclose personal information through our website and in the course of our business activities, including responding to enquiries, providing product information, preparing quotes, and managing customer and distributor relationships.
This website includes information about the Mateenbar™ product range from Pultron Composites Ltd.
What personal information we collect
We may collect personal information such as:
- name
- company name
- job title
- email address
- phone number
- business address
- project or enquiry details
- correspondence with us
- information submitted through our website
We only collect personal information that is reasonably necessary for our business activities.
How we collect personal information
We usually collect personal information directly from you when you:
- contact us by phone, email or through our website
- submit an enquiry or request a quote
- request product, technical or project information
- engage with us as a customer, distributor, supplier or business contact
- subscribe to product or business updates
We may also collect personal information from third parties where it is lawful and reasonable to do so, including from distributors, service providers, event organisers, your organisation, or publicly available sources.
Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
- responding to enquiries
- providing product and technical information
- preparing quotes and processing orders
- managing customer, supplier and distributor relationships
- providing support and follow-up communication
- improving our products, services and website
- protecting the security of our systems and business
- complying with legal and regulatory obligations
- sending product, technical or marketing communications where permitted by law
We will only use or disclose personal information for the purpose for which it was collected, for related purposes you would reasonably expect, or as otherwise permitted or required by law.
Direct marketing
We may use your personal information to send you updates about our products, technical information, project-related content, events or other business communications that may be relevant to you.
You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in the communication, where available, or by contacting us using the details below.
Disclosure of personal information
We may disclose personal information to:
- our employees, contractors and related business functions
- distributors, logistics providers and service providers
- IT, website, hosting, CRM and marketing providers
- professional advisers such as lawyers, accountants and consultants
- government agencies, regulators, courts or other authorities where required or authorised by law
- other parties where you have consented or where disclosure is otherwise permitted by law
We do not sell personal information to third parties.
Overseas disclosure
Some of our service providers, related entities or data hosting providers may be located outside Australia, including in New Zealand and other countries in which our service providers operate.
Where we disclose personal information to overseas recipients, we will take reasonable steps in the circumstances to ensure that the information is handled appropriately.
Website usage, cookies and analytics
When you visit our website, we may collect certain information automatically, such as:
- IP address
- browser type and device information
- pages visited
- visit times and duration
- referring website information
- general browsing behaviour on our website
We may use cookies and similar technologies to improve website functionality, user experience and analytics. You can usually adjust your browser settings to refuse cookies, although this may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and this Privacy Policy does not apply to them.
How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include secure systems, restricted access, staff confidentiality obligations, cybersecurity measures and secure destruction or de-identification processes where appropriate.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure.
Data retention
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as required by law.
When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it.
Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We will respond to such requests within a reasonable time. In some circumstances, we may refuse a request where permitted by law, but if we do so, we will explain why.
Privacy complaints
If you believe we have mishandled your personal information or breached applicable privacy law, you may make a complaint by contacting us using the details below.
Please provide enough detail for us to investigate your complaint. We will consider your complaint and respond within a reasonable time.
Contact us
If you have any questions, requests or complaints about this Privacy Policy or the way we handle personal information, please contact us:
Pultron Composites Ltd
342 Lytton Road, PO Box 323, Gisborne 4040, New Zealand
Email: salesau@mateenbar.com
Phone: (+64) 6 867 8582
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, privacy practices or legal requirements. The latest version will be published on our website.